Never let a bad review go unnoticed. Set custom rules to auto-flag negative reviews and route them to the right team member instantly via email, SMS, or WhatsApp.
"Terrible experience. The food was cold and the staff was rude. Will never come back. Considering contacting the health department."
Set triggers: star rating threshold, specific keywords, or priority level.
When a new review matches your rules, it's instantly flagged.
The assigned team member gets an alert via email with review details.
Respond to the review, mark as resolved, track resolution.
Automated rules that protect your reputation around the clock.
Create rules based on star rating (1-3 stars), keywords (refund, terrible, broken), priority level (high, medium, low), and notification method.
Get notified the second a negative review is posted. Email alerts with full review content and one-click links to respond.
Route escalations to specific team members based on the rule. Managers handle 1-star reviews, staff handles 3-star reviews.
Mark escalated reviews as resolved or ignored. Track your team's response rate and resolution time.
Flag reviews mentioning specific words like "health department," "lawsuit," "food poisoning" -- catch critical issues immediately.
Assign high, medium, or low priority to each rule. High-priority escalations get multiple notifications and appear at the top of your queue.
See why automated escalation rules outperform manual review checking.
Industries where catching negative reviews fast is critical.
You define the rules. Common triggers: reviews with 1-2 star ratings, reviews containing specific keywords, or any review flagged as high priority by our sentiment analysis.
Notifications are sent within seconds of a review being detected. Email alerts include the full review text, star rating, reviewer name, and a direct link to respond.
Yes. Each rule can notify a different email address. Route 1-star reviews to the owner, 2-star to the manager, keyword matches to operations.
Resolved escalations are archived with a timestamp and the responder's name. You can view your resolution history and track response times.
Escalation rules apply across your business. Events are filtered by location so you can see escalations for specific locations in your dashboard.
Escalation alerts are available on Premium plans and above. You can create as many rules as you need.