Last Updated: December 5, 2025
Effective Date: December 5, 2025
ReplyWise AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. We comply with GDPR, CCPA, and other applicable privacy regulations.
We comply with the EU General Data Protection Regulation (GDPR) for all European users.
We comply with the California Consumer Privacy Act (CCPA) for all California residents.
We collect information that you provide to us directly when you:
When you use our Services, we automatically collect:
We receive information from third-party services you connect to ReplyWise AI:
We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health information. If you include such information in review responses or communications, you do so at your own discretion.
We use the information we collect for the following purposes:
If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data based on the following legal grounds:
Processing necessary to provide Services you requested and fulfill our contract with you
Processing based on your explicit consent (e.g., marketing emails, cookies)
Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement)
Processing required to comply with legal obligations (e.g., tax records, court orders)
ReplyWise AI is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries.
For users in the European Economic Area, UK, and Switzerland, we rely on:
We implement appropriate safeguards to ensure your data receives adequate protection regardless of where it is processed, including encryption, access controls, and contractual protections.
We retain your personal information for as long as necessary to:
After these periods, we will securely delete or anonymize your data unless we are legally required to retain it longer.
We implement comprehensive security measures to protect your information:
Important: While we use industry-standard security measures, no system is 100% secure. You are responsible for maintaining the security of your account credentials.
Depending on your location, you have certain rights regarding your personal information:
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Request a copy of your data in a machine-readable format
Object to processing based on legitimate interests or direct marketing
Request restriction of processing in certain circumstances
Withdraw consent for processing based on consent (e.g., marketing emails)
To exercise any of these rights, you can:
We will respond to your request within 30 days (or as required by applicable law).
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
You have the right to request that we disclose:
You have the right to request deletion of personal information we collected from you, subject to certain exceptions (e.g., legal obligations, fraud prevention).
We do not sell your personal information. We do not and will not sell your personal information to third parties for monetary or other valuable consideration.
We will not discriminate against you for exercising your CCPA rights. We will not:
You may designate an authorized agent to make a CCPA request on your behalf. We will require written authorization or a power of attorney to verify the agent's authority.
In the past 12 months, we have collected the following categories of personal information:
If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR. However, we encourage you to contact us first so we can address your concerns.
For GDPR-related inquiries, you may contact our Data Protection Officer:
Email: dpo@replywise.ai
Our AI generates response suggestions, but all final decisions to publish responses are made by you (the user). We do not use automated decision-making that produces legal effects or similarly significant effects without human involvement.
We have appointed an EU representative in accordance with GDPR Article 27. Contact details available upon request.
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 18, we will promptly delete that information from our systems.
Our Services integrate with third-party services that have their own privacy policies:
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:
Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Inquiries: privacy@replywise.ai
Data Protection Officer (GDPR): dpo@replywise.ai
General Support: support@replywise.ai
Website: https://replywise.ai
Response Time
We strive to respond to all privacy inquiries within 30 days (or as required by applicable law). For urgent matters, please mark your email as "URGENT - Privacy Request."
We are committed to protecting your privacy and handling your data responsibly in compliance with GDPR, CCPA, and other applicable privacy laws. By using our Services, you acknowledge that you have read and understood this Privacy Policy.