Hotel Review Response Examples

Review: "Perfect stay! The room was spotless, bed was incredibly comfortable, and the staff went above and beyond. Will definitely be back!"

Response:

"Thank you so much for this wonderful review! We are thrilled that you enjoyed your stay with us. Our housekeeping team takes great pride in their work, and we will be sure to share your kind words. We look forward to welcoming you back soon!"

Review: "Best hotel in the city. The rooftop bar has amazing views and the concierge helped us get dinner reservations at a fully booked restaurant."

Response:

"We truly appreciate you sharing your experience! Our rooftop bar is one of our favorite spots too. We are so glad our concierge team could help make your dining experience special. We hope to see you again on your next visit!"

Review: "Room was dirty when we checked in. Had to wait 2 hours for them to clean it properly. Disappointing start to our vacation."

Response:

"We sincerely apologize for this unacceptable experience. This does not reflect our standards, and we take full responsibility. We are reviewing our pre-check procedures to ensure this does not happen again. Please reach out to our guest services at [email] so we can make this right."

Review: "AC did not work and maintenance took forever to respond. Hot and uncomfortable night."

Response:

"We are deeply sorry about the AC issue and the slow response time. Your comfort is our top priority, and we clearly fell short. We are addressing this with our maintenance team immediately. Please contact us at [phone] so we can discuss compensation for your inconvenience."

Review: "Front desk staff was rude and unhelpful. Felt like we were bothering them just by checking in."

Response:

"We are truly sorry to hear about your experience at check-in. This is not the hospitality we strive to provide. We are taking your feedback seriously and addressing it with our front desk team. We would appreciate the chance to make this right—please contact our GM at [email]."

Review: "Room service took 90 minutes and the food was cold. Ordered breakfast, got it at lunch time."

Response:

"We apologize for the unacceptable delay and cold food. This is not the experience we want for our guests. We are reviewing our room service operations to prevent this. We would like to offer you a complimentary meal on your next stay—please email us at [email]."

Review: "Room was next to the elevator. Constant noise all night. Could not sleep."

Response:

"We are sorry the elevator noise disrupted your sleep. We should have proactively offered you a different room location. On your next visit, please mention this review when booking and we will ensure you are placed in a quieter area of the hotel. Thank you for bringing this to our attention."

Review: "Way overpriced for what you get. Parking was $50/night extra, WiFi was slow, and the pool was under maintenance."

Response:

"Thank you for your candid feedback. We understand that value is important, and we apologize for not meeting your expectations. We are working on improving our amenities. We would like to discuss your concerns further and potentially offer a discount on a future stay—please contact us at [email]."

Review: "Great location and beautiful lobby. Room was nice but the shower pressure was weak. Would still recommend overall."

Response:

"Thank you for your recommendation and for the helpful feedback about the shower pressure. We are having our maintenance team inspect the plumbing in your room. We appreciate you choosing us and hope to welcome you back with everything working perfectly!"