Every review,
the moment it lands.
Reviews sync into your dashboard within minutes. Negative ones ping your phone instantly. Track ratings across every location, prioritize what needs your attention, and never miss a customer's voice again.
Best brunch in the city — staff were incredible.
Wait was 90 minutes even with a reservation.
Maya was patient and the cut is exactly right.
Solid food, friendly service. Will be back.
A bad review at 8pm becomes a viral thread by morning —
unless you're alerted the second it lands.
Email, SMS, WhatsApp — wherever you actually look.
Every new review pings your phone the way you choose. WhatsApp for instant attention, SMS for the basics, email for the digest. Negative reviews escalate first so you can respond before they spread.
Every Google location, one dashboard.
Manage reviews across all your business locations from a single feed. Filter by location, brand, or service area. Export anything for stakeholder reports or year-end planning.
Decide what wakes you up — and what waits for morning.
Set the rating threshold for each alert channel. 1-2★ go to the GM in 60 seconds. 4-5★ batch into a daily digest. Build the workflow that matches how your team operates.
Built for owners who can't refresh a dashboard all day.
Plans from $35/mo. No demo call required.
Instant alerts
WhatsApp, SMS, or email — every new review pings the channel you actually check, the moment it lands.
Negative-review priority
Reviews under 4 stars surface to the top of the queue and trigger urgent alerts so you can respond before they spread.
Multi-location feed
See every location in one stream. Filter by brand, region, or service area. Export anything to CSV in two clicks.
Custom rules
Define which star ratings, keywords, or sentiment changes wake which person up. Build the workflow your team needs.
Review monitoring, answered.
What is review monitoring?+
Review monitoring is the process of tracking customer reviews across platforms in real-time. With 5S Reviews, you get a centralized dashboard where all your Google reviews appear automatically, with instant notifications so you never miss important feedback.
How quickly do new reviews appear?+
New reviews typically appear in your dashboard within minutes of being posted on Google. You'll receive notifications via email or in-app alerts so you can respond quickly.
Can I prioritize negative reviews?+
Yes. Negative reviews (1-3 stars) are automatically flagged and appear at the top of your queue. You can also set up instant alerts specifically for negative reviews so you can respond immediately.
Does it work for multiple business locations?+
Absolutely. You can monitor reviews for all your locations from a single dashboard, or filter to see reviews for specific locations. Perfect for multi-location businesses or franchises.
Can I track my average rating over time?+
Yes. The dashboard includes trend analysis showing how your average rating changes over time. You can identify if recent changes to your business are impacting customer satisfaction.
Can I export review data?+
Yes. You can export your review data for reporting, analysis, or record-keeping. Useful for sharing with stakeholders or tracking performance over time.
Never miss a review again.
Try it free for 7 days. No credit card. Alerts arrive in WhatsApp from day one.
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